Support center
We answer every email — usually within 24h on weekdays.
support@sanva.tk
Email is preferred so we can track your issue.
In-app entry
In-App Feedback
App → Settings → Legal & Privacy for the AI disclosure and all policies.
Frequently asked
1. How do credits work?
Generating one logo set (4 variants) costs 1 credit. Building the matching brand kit afterwards is free, and so is re-rolling the palette / font pair. New users get 1 free credit; Pro grants 10 credits monthly; purchased credits never expire.
2. Do failed generations burn my credit?
No. If the AI gateway fails entirely, the spent credit is refunded automatically. If only some variants fail, the successful ones are saved and you can re-run the rest from your project.
3. Can I use the logos commercially? Who owns them?
Within compliant use, the generated logos and brand kits are yours, including commercial use. AI output is not guaranteed to be globally unique or dissimilar from existing brands — run a trademark search before commercial use. See Terms, Section 4.
4. How do I cancel my subscription?
iOS: Settings → Apple ID → Subscriptions. Cancellation takes effect at the end of the current billing period; credits already granted remain usable.
5. Can I get a refund?
Subscription refunds go through Apple at reportaproblem.apple.com. Credit packs are consumable purchases and non-refundable once bought. We honor Apple's refund rules and never double-charge.
6. Where does my data go?
Only your brand name, industry, keywords, and style preference are sent — via our server-side gateway — to OpenAI models (gpt-image-2 for images, GPT-5 series for font pairing). No name, email, or identity data is sent, and your input is never used for model training. The app asks for your explicit consent before the first generation, revocable anytime in Settings.
7. How do I delete my account?
App → Settings → Delete account. This permanently erases all your brands, logos, brand kits, credit balance, and account data. It cannot be undone.